Miles Underwood.net

Education
Bachelors of Science in Information Systems  December 2011
University of Kansas, Lawrence, KS                      

Activities
Vice President of Information Systems Association at KU (ISAK) club 
Worked with a past ISAK member to design and implement new club website
Increased membership by 20% through various advertising mediums 
University of Kansas Photography Club
Completed the Technology Enrichment Cooperative Employee (TEC-E) program at Butler Community College
 
Professional Experience
Technical Consultant Independent Contractor             November 2010 - Present
DoctorDave Computer Repair, Lawrence, KS 
Administer technical support for residential and small office clients 
EExecute onsite training for Apple devices, Windows computers, and various personal electronics 
Encourage clients to establish methods of data backup and assist them with the implementation
Responsible for Accounts Receivable for the customers and Accounts Payable for MAU Consulting
Product Support Engineer Intern             June 2011 - Aug 2011
Perceptive Software Shawnee, KS
Effectively led a team of intern volunteers at Harvesters Food Bank which resulted in sorting and packaging 150 boxes of various beverages
Coordinated with the Technical Services team to troubleshoot GUI issues in ImageNow
Trained to create Workflows for customers in the the ImageNow application
Technical Consultant               May 2008 - Present         
Dooley’s Rainwater Conditioning, Garden Plain KS
Provided network support (shared volumes, network printer access, backups on Microsoft Sever 2008)
Significantly decreased time owner had to be in office by setting up remote FTP access on Windows Server 2008 and his laptop, allowing him to access his files from home
Network Technician/Help Desk Technician              August 2005 - May 2007
Butler Community College, El Dorado KS
Supervised five Help Desk Technicians during the rewiring of twelve computer labs 
Installed hardware during the server room remodeling project for the Information Systems department (seven racks)
Partnered with Enterprise Applications Team to test and implement new kiosk in union that allows students to print off schedules needed to purchase textbooks
Computer Skills
Proficient in Microsoft Word, Excel, Powerpoint with some familiarity with Access
In Mac OS X (10.1 - 10.7)
Support for Windows which includes 98, 2000, XP, Vista, 7, Windows Server 2003 and 2008
Familiar with Ubuntu and Fedora operating systems
Instruct non technical users how to understand and use technology